Simply acknowledging someone else's pain or suffering is such a powerful means of support. It lets them know you are listening, you care, and that they matter. When someone we know is suffering, we want to help. For many of us, our initial response is to offer them advice, guidance, or "positive thoughts". Our intention is in the right place, although not nearly as effective as acknowledging their experience. If your goal is to provide help that facilitates a change, I invite you to consider acknowledging them before any other form of support.